If your order has not been processed or dispatched yet, we may be able to update it. Contact us as soon as possible with your order number.

Check your spam/junk folder first. If you still can’t find it, contact us with your name, email address, and the date/time you placed the order.

We deliver across Jamaica (and any other locations that may be listed at checkout).

Delivery times vary by parish and demand. Where available, estimated delivery timeframes will be shown at checkout.

Shipping fees are calculated at checkout based on your location and order details.

If tracking is available for your delivery option, we will share updates once your order is dispatched.

Contact us immediately. If the order has not been dispatched, we can update it. If it is already out for delivery, additional fees may apply.

If pickup is available, you will be able to select it at checkout and receive instructions on when and where to collect.

We accept the payment methods shown at checkout, including debit/credit card and any other options listed during payment.

Yes. Payments are processed through a secure payment provider and we do not store full card details on our website.

Try again and confirm your card details and billing information are correct. Also confirm your bank allows online transactions. If it still fails, contact us for help.

Yes. You will receive a confirmation/receipt by email after payment is successful. If your order includes an invoice, it will be included or shared separately.

For hygiene and safety, opened skincare products are typically not eligible for return or exchange. If you received the wrong item or your item arrived damaged, contact us as soon as possible and we will assist.

Send us your order number and clear photos of the item and packaging. We will investigate and work with you to resolve it.

Refund timelines depend on your bank or payment provider. After the refund is processed on our side, your bank may take several business days to reflect it.

Many of our formulas are designed with sensitive skin in mind, but every skin type is different. We recommend patch testing before full use.

Apply a small amount to a discreet area (like behind the ear or inner arm). Leave it for 24–48 hours. If irritation occurs, discontinue use.

Some ingredients may not be recommended during pregnancy or breastfeeding. Please review the ingredient list and consult your healthcare provider if you are unsure.

Check the product descriptions and skin-type guidance on each product page. If you need help, contact us and we can recommend options based on your skin goals.

If an item is out of stock, it will be marked accordingly. Some items are restocked periodically based on availability.

You may be able to checkout as a guest (if enabled). Creating an account helps you track orders and checkout faster next time.

We take privacy seriously and use security controls to protect your information. Our Privacy Policy explains what we collect and how we use it.

If promotions are active, you can apply a promo code at checkout. Some promotions may have exclusions or minimum spend requirements.

Double-check spelling, expiry date, minimum spend, and product exclusions. If it still doesn’t work, contact us and share a screenshot for faster support.

Use the contact options on the website (contact form, email, or WhatsApp). For faster help, include your order number in your message.