1) Who we are

skinRX by The Skin Lab Jamaica Limited (“skinRX”, “The Skin Lab Jamaica Limited”, “we”, “us”, or “our”) operates this e-commerce platform to allow customers to browse and purchase products online.

2) What information we collect

We may collect the following types of information:

• Contact details: name, email address, telephone number.
• Order details: items purchased, quantities, delivery option, order history.
• Delivery details: delivery address and delivery instructions you provide.
• Payment information: payment status and transaction references from our payment provider. We do not store full card details on our servers.
• Account information: login details (where accounts are enabled) and preferences.
• Support messages: information you share when contacting us for help.
• Device and usage data: IP address, browser type, pages viewed, and basic analytics data.

3) How we use your information

We use your information to:

• Process orders, payments, delivery, and customer support.
• Send essential messages such as order confirmations, receipts, delivery updates, and service notices.
• Prevent fraud, misuse, and unauthorized access.
• Improve our website, products, and customer experience.
• Comply with legal and regulatory obligations.

4) Marketing communications

If you choose to subscribe or opt in, we may send marketing messages such as promotions, product updates, or announcements. You can unsubscribe at any time using the link in the message or by contacting us.

We do not sell your personal information to third parties.

5) Cookies and analytics

We may use cookies and similar technologies to keep the website working properly, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

6) When we share information

We may share information only when needed to run the service, including with:

• Payment processors: to process payments and confirm transactions.
• Delivery partners: to deliver your order.
• Service providers: website hosting, analytics, and communications tools that help us operate the platform.
• Legal requirements: if required by law, court order, or to protect rights and safety.

7) Data security

We use appropriate technical and organizational safeguards to protect your information. This includes encryption in transit (for example, HTTPS/TLS) and, where applicable, encryption at rest, along with access controls, monitoring, and secure operating practices designed to prevent unauthorized access, alteration, disclosure, or loss.

8) How long we keep your information

We keep your information only as long as needed for the purposes described in this policy, including order processing, recordkeeping, resolving disputes, and meeting legal requirements.

9) Your rights and choices

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain information (where legally permitted).
• Opt out of marketing communications.

To make a request, contact us using the details below.

10) Children’s privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

11) International transfers

Depending on where our service providers operate, your information may be processed or stored outside of your country. We take steps to ensure appropriate safeguards are in place where required.

12) Changes to this Privacy Policy

We may update this policy from time to time. When we do, we will update the Effective Date at the top of this page. Your continued use of the site means you accept the updated policy.